The Customs Practitioners Group

We take your privacy seriously. This policy sets out what information we collect about you when you visit our website and/or use our services, and how we handle your information to ensure we protect your rights.

What types of data do we hold and what do we use it for?

The personal data we collect is made up from the information you give us during your use of our website and during our communication with you, including your name, title, company, address, phone and email. This is used to respond to enquiries, deliver our services, and gather feedback on our services.

We maintain accurate membership records by keeping personal data about our members. Selected data is made available to the general public through the ‘Our members’ page of the website. This is only with the specific agreement and consent of the member.

Documents which contain personal data are stored securely and are only used and retained for the specific need. They are destroyed securely in line with our internal data destruction procedures.

We monitor the number of visits to the pages of our website. This allows us to understand whether our website is providing helpful information to visitors. The analytics do not identify an individual.

We do not purchase or obtain any supplemental personal information about you from any third parties. We do not obtain, store or process special category personal data.

We will periodically check the personal data we store, to ensure is accurate and up-to-date.

What is the legal basis for processing your data?

We will only process your data where we have a lawful basis for doing so. This will be the processing necessary to:

~ respond to your enquiries to the Customs Practitioners Group

~ provide services to our members

~ ensure we are compliant with our legal obligations

~ fulfil our legitimate interests ie: day-to-day management of our business.

How long do we keep your data?

We only retain your personal data for so long as is identified in our internal document retention procedures, unless a longer retention period is required or permitted by law.

Who do we share your data with?

The Customs Practitioners Group will not disclose your personal information to a third party without first receiving your permission, or unless we are instructed to do so by a recognised legal authority or to satisfy a legal obligation.

Security of our Website

The Customs Practitioners Group takes all reasonable steps to protect your personal data from unauthorised access, loss, misuse alteration or corruption. However, we cannot guarantee the security of any information you disclose online. By using the website, you accept the security implications of dealing online and will not hold the Customs Practitioners Group responsible for any breach of security unless such breach has been caused by The Customs Practitioners Group’s negligence.  


The Customs Practitioners Group website uses cookies, which are small files that are downloaded to your computer, to improve your experience. Generally cookies identify you through your IP address and do not collect information about your identity.

You can manage Cookies by changing your browser settings to block or delete cookies ( Disabling cookies can affect the functionality of this and other websites you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

We use Cookies that are necessary for the website to function. They are only set in response to actions made by you e.g. completing our ‘Contact the CPG’ or ‘Join the CPG’ forms, or made by members when commenting with the members’ forum.

Our site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies track how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. The Google Analytics software will not store, save or collect personal information.

What are your rights?

You may:

~ request access to a copy of your personal data

~ ask us to rectify inaccurate information held about you

~ ask us to delete the personal data we hold about you

~ ask us to provide you with the personal data we hold about you

~ ask us to send such personal data to another personal controller

You may also object to us processing your personal data. You may withdraw your consent at any time. 

Please contact us (see below) to exercise any of your individual rights.

You also have the right to lodge a complaint with the Information Commissioner. Information can be found at If you would like to raise your complaint with us in the first instance, please Contact the CPG.

How can you contact us?

You can get in touch with us by using the Contact the CPG form on our website.

The Customs Practitioners Group

© 2024 The Customs Practitioners Group
| Privacy policy |